Shipping policy

Shipping Policy – Chewva Toys

Last Updated: April 2026

At Chewva Toys, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how we handle order processing, shipping timelines, and delivery issues.

Shipping Location

We currently ship within the United States only.

⏱️ Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation

  • Orders are not processed on weekends or public holidays

  • Once your order has been processed, it cannot be cancelled

🚚 Shipping Time

  • Estimated delivery time: 5–15 business days

  • Delivery times may vary depending on your location and external factors

Please note that these are estimated timelines, not guaranteed delivery dates.

📦 Tracking Information

  • Once your order is shipped, you will receive a tracking number via email

  • Tracking updates may take a few days to appear in the system

🔔 Delivery Issues & Delays

Delivery delays may occur due to:

  • Incorrect or incomplete shipping address

  • Courier delays or high shipping volumes

  • Weather conditions or natural events

  • Customs inspections or postal service issues

If your order shows no movement or tracking updates:

  • After 45 days from dispatch, you are eligible for a full refund or replacement

📍 Incorrect Address

  • Customers are responsible for providing accurate shipping information

  • We are not responsible for orders shipped to incorrect or incomplete addresses

  • If you notice an error, contact us immediately before your order is processed

📬 Failed Delivery Attempts

  • Couriers typically attempt delivery 1–3 times

  • If delivery fails, the package may be held at your local post office for 3–7 days

  • If not collected, the package may be returned

⚠️ We are not responsible for packages lost during return transit.

📦 Delivered but Not Received

If your tracking shows “delivered” but you have not received your package:

  • Check around your property or with neighbors

  • Contact your local USPS office

  • Request a non-delivery certificate if the package is missing

Submit this proof to us for further investigation.

⚡ Events Outside Our Control

We are not responsible for delays caused by events beyond our control, including:

  • Natural disasters

  • Severe weather

  • Pandemics

  • Postal or courier strikes

  • Customs delays

📩 Contact Us

For any shipping-related questions or concerns, please contact us:

Email: support.chewvatoys@gmail.com

Please include your order number and relevant details for faster assistance.

By placing an order with Chewva Toys, you agree to this Shipping Policy.